Terms & Conditions

This page includes all the terms and conditions you must agree with in order to use this website.

You can also find our privacy and cookie policy here.

Order Completion

Order acceptance and the completion of the contract between you and us will take place when your item/items have been dispatched. However, if you receive an email to notify you that we do not accept your order the contract between us will be void.

On the rare occasion that your order is not accepted you will be notified via email as soon as possible. Non-acceptance of an order may be a result of one of the following reasons:

  • The product you ordered is unavailable from stock.
  • We are unable to obtain authorisation for your payment.
  • A pricing or product description error has been identified.

Order Placing

By placing an order through the Red Oak Roller website, you confirm that:

  • You are older than 18 years of age, legally capable and authorised to enter into a contract.
  • You accept all the terms of trading set out in this document.

Shipment Restrictions

Our delivery fees to mainland UK can be found here. Delivery charges to Isle of Man, Channel Islands, Northern Ireland and all Scottish Highlands are subject to a £25 delivery fee.

Payment and Currencies

We accept payment by most major credit or debit cards in GBP only. These are processed online using the Braintree, PayPal & Apple Pay secure payment service. Credit cards are pre-authorised immediately using the Braintree & PayPal secure system. As part of our commitment to the security of our customers, we may contact you to request further validation of your details.

Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments, please contact us here.

Remittance Terms

Please note that all goods must be paid for in full before shipping.


As far as we are aware there have not been any documented cases of credit card fraud using our shopping system over the internet. All credit card details are processed using the Braintree & PayPal secure transaction system. Credit Card details are not stored on the Internet or on any of our own computers.

This website is fully integrated with Braintree & PayPal, one of the leading secure payment systems. Sensitive information is only requested on pages that are located on the Braintree & PayPal secure servers and this information cannot be accessed or viewed by anyone else.

Using these security systems ensures that your credit card information remains between you and either Braintree or Paypal.

Your Privacy

Your privacy and trust is important to us and we will treat any details you provide us with respectfully. We do not participate in unsolicited mailing and avoid working with those who do. We will never pass your contact information on to other organisations unless legally required to do so.

We may from time to time send product information and offers via email to you directly, but not through a third party. If you do not wish to receive product information or offers, you can unsubscribe from our mailing list. See our full privacy and cookie notice here.

Product Descriptions

All pictures, illustrations and descriptions are for illustrative purposes only and show or represent the product described as accurately as possible. However, where product illustrations are unavailable or unsuitable, we reserve the right to substitute an alternative product of a similar or better quality. The information is provided only as a guideline. Full technical information is available for all products purchased upon request. All goods conform to manufacturers quality standards.

Prices and Payments 

All prices shown on our website exclude delivery. The total price shown at checkout is the price you will be charged. When paying for your goods by credit card, your card details are encrypted for total security.


It is your responsibility to confirm delivery location. A surcharge will be applied for re-delivery due to incorrect delivery address being given. Delivery will be by way of carrier. Most goods are stock items and will be despatched the next day. However, we will notify you by email if the delivery of goods will be more than 10 working days. All goods must be checked on arrival, the goods must agree with the delivery and order documentation. Orders over £40 must be signed for. The responsibility of the item/items will be passed to you once it has been delivered and our carrier has signed a delivery note.

We shall incur no liability for failure to perform our obligations under this contract due to the existence of circumstances which we have not caused or are beyond our control.


We welcome your valuable comments in striving to achieve 100% customer satisfaction. We would also be grateful if you have constructive comments that would improve our product offering and service. We may send you a survey via email after your purchase.

Customer Services

If you have any comments or questions about an order, please contact us here.